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  • How do I apply for a library card?

    Library cards are issued, with identification, to residents of the Library District without a fee. Parents will need to complete the registration process for themselves and their minor children. The individual applying for the card must be present in the Library at time of application. Other agencies consider a Library Card a valid proof of residency. It is your credit card with the library and we charge valuable materials out to you based on the Library Card. For this reason we must verify residency and validate residency periodically.

  • What do I need to receive a card?

    Library staff will ask to verify

    • your name with photo ID

    and verify your in District Residency with one of the following

    • voters registration card
    • tax bill
    • lease
    • utility bill
    • insurance card, or
    • check book

    The name on the residency document must match the name on the photo ID.

  • Where do I apply for the Library Card?

    Library Cards may be obtained at the Registration Desk during regular library hours. Library Staff may also take Library Card applications during Community or School Events. A parent or guardian must be present and sign a registration for a minor under age 17.

  • Reciprocal Borrowing

    Your Sugar Grove Library card is valid for use at other Illinois libraries under terms of use outlined by Illinois Statute.

    Any person holding a valid borrowers card from a library participating in the Illinois reciprocal borrowing program (RBP) may be granted reciprocal borrowing privileges at another participating library.

    Often, the library visited will require completion of an application form and your valid library card. A reciprocal borrower may borrow only those items within parameters set by the library visited.

    This RBP arrangements requires that you travel to the location away from the Sugar Grove Library for library services.

    Should you require a material that the Sugar Grove Public Library does own, the staff may be able to acquire the item from another library via interlibrary loan.

  • When do I need my Library Card?

    A library card should be presented at time of material check out.

    You will use your library barcode number to log on to our public computers.

    Your barcode and a PIN are needed to log on to our Online Patron Catalog.

  • Loan Periods

    Sugar Grove Public Library materials check out to patrons with a loan period according to their material type:

    • 7 days, no renewal
      • DVD Video
      • Blu-ray Video
      • Video Games
      • Current Weekly or Monthly Magazine
    • 3 weeks*
      • Print
      • Music CD
      • Magazine, other than the current issue
      •   

    Material designated "New," DVD and Blu-ray Videos, and any item with a Reserve List cannot be renewed.

    Materials received from other libraries will have a loan period based on the date due issued by that library.

  • Renewals

    Materials that are eligible for renewal may be renewed up to two times. Renewals may be made any of the following ways:

    • In person at the Library
    • By Telephone at 630-466-4686
    • By cell phone in response to a Shoutbomb courtesy text message
    • Online, via the Online Patron Catalog

    Materials designated "New", DVD and Blu-ray videos, Video Games, and any item with a reserve list may not be renewed.

  • Vacation or extended loans

    Extended or "vacation" loan periods may be available for some material.  If you wish to check an item out for an extended loan period, please ask at the Check Out desk.

    Please note, DVD and Blu-ray Videos, "New" materials, Video Games, and items with reserve lists are not available for extended loan.

  • Hold Pick-Up

    The Library notifies patrons when items requested to be placed on hold or via Interlibrary Loan are available for pick-up.

    The Library's Drive-up Window is open on Monday morning from 7 to 10 a.m. for holds pick-up.

    Available items not picked up at the drive up window will be placed on the Hold Pick up Shelf near the Registration desk. Items are labeled with the first four letters of the patron's last name and and the last four digits of his or her library card barcode. Materials are shelved title identifier down and backwards in groupings on shelves identified by a range of letters. Your privacy and the privacy of others is protected by the shelving arrangement – please, be respectful and do not “shop the shelves.”

  • Self Check Out

    The Library has two self check out stations for Express Self Service. A library card must be registered in the system before it can be used at the self-checkout. If you have a valid library card, you may scan the barcode on the back of the card and follow the on screen instructions. Some items may not check out at shelf check out station and will require staff assistance. Circulation staff are available to help in this case.

  • Material Return

    Our facility provides several choices for material return. Thank you for the assistance in sorting materials : AV, Youth, and Adult.

    • Drive-up return behind the building. Follow the parking lot signs. Always available.
    • Two drops for return @ the entrance. Available when the library is closed.
    • Two drops for return @ Circulation. Available during library hours.
  • Fines and Fees

    Sugar Grove Library Circulation Fines and Fees assist in ensuring the timely return of materials.

    OVERDUE FEES:
    Overdue fines are $0.20 on each item, for each day after the item's date due. The Library offers "Shoutbomb," which is a courtesy service that sends a text message notifying a patron of items coming due. When items become overdue, a notice is sent by email or postal service. A postage fee of $0.50 is added to the patron account for each notice sent by postal service. There is no charge for e-mail notices. Library card use is denied when outstanding fees reach $10.00 or more. The responsible parent's card is blocked when a minor's card is blocked.

    MATERIAL FEES:
    $1.00 is assessed for damage / minor repairs.

    If the repair is not possible then the patron is billed the Replacement Value of the item.

    LIBRARY CARD Lost Card $1.00 replacement fee.

    Fees may be paid in person at the Circulation Desk or online with a Debit or Credit Card via the Online Patron Catalog.

  • Can I pay my fines online? (ePay)

    Pay off library fines and fees using your MasterCard, American Express, VISA, or Discover Card from the convenience of home with ePay. The Sugar Grove Library has an arrangement with the Illinois Treasurer's Office to provide an easy, secure, convenient way to make on-line payments for library fines and fees. There are some restrictions to this service: we are not able to process your credit card payment over the phone or at the front desk.  You can use our Technology Center to access the internet and make your online payment.

    1. Use your library barcode and PIN to access your MAGIC catalog account to determine what you owe in fines or fees. You will need to check separately on each card issued to a family member.
    2. Click through to "My Account"
    3. Follow on screen instructions as you select items for payment.
    4. You will receive a confirmation number once your transaction is completed. Print this form for your records. Library staff will receive email notification of your payment.
    5. The MAGIC catalog will be updated by your successful ePay payment.
    6. Library staff do not have access to your credit card information.
    7. Credit card companies do not have access to your library record.

    To learn more about the ePay program of the Illinois State Treasurer's Office visit their website.




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